Tag: Local Government and Social Care Ombudsman

    London council based care decision on historic needs assessment

    London council based care decision on historic needs assessment

    Councils must make timely, thorough and informed assessments of people when deciding care needs, the Local Government and Social Care Ombudsman has said. The warning comes following an Ombudsman investigation into the way social workers from London Borough of Hounslow assessed a woman when her family applied for a deferred payment agreement (DPA) to pay […]

    27th June 2018 | By | Reply More
    Councils cannot cap personal budgets under Care Act, Ombudsman warns

    Councils cannot cap personal budgets under Care Act, Ombudsman warns

    Councils cannot set maximum budget levels when calculating the cost of people’s care, the Local Government and Social Care Ombudsman has said. The Ombudsman has issued the advice after an investigation found Wiltshire Council had a policy of placing people into bands, and paying in line with those banding levels, regardless of need. This is […]

    27th April 2018 | By | Reply More
    Council should not have charged care home top-up fee

    Council should not have charged care home top-up fee

    Norfolk County Council has agreed to investigate whether more care home residents have been incorrectly charged a top-up fee, after one family’s complaint was upheld by the Local Government and Social Care Ombudsman. When the family placed their mother in a care home and needed to sell her house to pay for her care, the […]

    28th March 2018 | By | Reply More
    Councils urged to check their care charging procedures following Ombudsman investigations

    Councils urged to check their care charging procedures following Ombudsman investigations

      Councils across England are being reminded of their obligations to families when placing people in care homes, after two North Yorkshire families paid over the odds for relatives’ care because the county council gave them inaccurate information. The Local Government and Social Care Ombudsman has issued its findings into two complaints about North Yorkshire […]

    2nd March 2018 | By | Reply More
    Ombudsman offers practical guidance on contracts for social care providers

    Ombudsman offers practical guidance on contracts for social care providers

    Care providers can now download new guidance from the Local Government and Social Care Ombudsman to help them provide clearer cost information in their contracts for service users. Based on learning from its investigations, the Ombudsman’s guide offers good practice on how to approach Funded Nursing Care (FNC) payments and ensure contracts properly reference them. […]

    16th February 2018 | By | Reply More
    Council wrongly decides elderly woman had spent her money to avoid paying care fees

    Council wrongly decides elderly woman had spent her money to avoid paying care fees

    North Yorkshire County Council stopped paying for an elderly woman’s care home after it decided she gave away money to avoid paying the fees, the Local Government and Social Care Ombudsman has found. Following an investigation, the Ombudsman is now asking the council to reassess the woman’s finances and repay her any money she should […]

    3rd February 2018 | By | Reply More
    Councils must meet all assessed care needs says Local Government and Social Care Ombudsman

    Councils must meet all assessed care needs says Local Government and Social Care Ombudsman

    People who need care should not be asked to choose which of their needs, identified through an assessment, their council should meet, the Local Government and Social Care Ombudsman has said. An investigation by the Ombudsman found a man was placed in this situation, incurring him more than £17,000 in costs, by Northamptonshire County Council. […]

    18th January 2018 | By | Reply More
    Disabled man left for two years in unsuitable short-stay accommodation let down by council

    Disabled man left for two years in unsuitable short-stay accommodation let down by council

    A young man with special educational needs has been left in short-stay accommodation for nearly two years because social workers in Lancashire could not decide where he should live permanently, the Local Government and Social Care Ombudsman has found. The man was placed in short-stay accommodation by Lancashire County Council after his family told social […]

    6th December 2017 | By | Reply More
    Care industry bodies respond to the Competition and Marketing Care Home Market Study

    Care industry bodies respond to the Competition and Marketing Care Home Market Study

    The care homes sector is worth around £15.9 billion a year in the UK, with around 410,000 residents. The report calculates that there are around 5,500 different providers in the UK operating 11,300 care homes for the elderly. Around 95% of their beds are provided by the independent sector (both for-profit and charitable providers). Local […]

    30th November 2017 | By | Reply More
    Ombudsman highlights the power of complaints to improve social care

    Ombudsman highlights the power of complaints to improve social care

    The impact of an individual complaint in improving care services for others is being highlighted in a new report by the Local Government and Social Care Ombudsman. The Ombudsman’s Review of Adult Social Care Complaints reveals councils and care providers implemented more than 1,300 recommendations to put things right for people in 2016/17. As well […]

    17th November 2017 | By | Reply More
    Lancashire man spends his last month bed-bound because of council delays

    Lancashire man spends his last month bed-bound because of council delays

    A disabled man had to spend his last month in bed because Lancashire County Council failed to provide him with the special chair he needed, the Local Government and Social Care Ombudsman has found. The Ombudsman’s investigation revealed that despite two occupational therapists identifying the man’s need for a special chair, it had still not […]

    1st November 2017 | By | Reply More
    Ombudsman publishes rare critical finding against London care provider

    Ombudsman publishes rare critical finding against London care provider

    The Local Government and Social Care Ombudsman has published a rare public notice against a Wembley care provider, after it refused to put things right for the son of a woman in its care. The man complained about the homecare services provided to his mother by Peepal Care Limited. The Ombudsman’s investigation found the provider […]

    28th September 2017 | By | Reply More
    Ombudsman welcomes latest Healthwatch England report

    Ombudsman welcomes latest Healthwatch England report

    The Local Government and Social Care Ombudsman has welcomed the latest Healthwatch England report, which looks at the experiences of people who receive care delivered within their homes. Local Government and Social Care Ombudsman, said:  Michael King, “We welcome Healthwatch England’s report on the quality of homecare providers. Our own review of social care complaints […]

    30th August 2017 | By | Reply More
    Man banned from visiting relative in her care home without proper assessment

    Man banned from visiting relative in her care home without proper assessment

    A man was banned from visiting his partner’s mother in her care home when Nottinghamshire County Council failed to go through the correct procedures, the Local Government and Social Care Ombudsman has found. The Ombudsman’s investigation into the man’s complaint found the council did not carry out a risk assessment or ask the mother’s wishes […]

    10th August 2017 | By | Reply More
    Hackney council takes too long to pay woman’s care bill

    Hackney council takes too long to pay woman’s care bill

    A London council which took too long to assess a vulnerable woman’s needs has been asked by the Local Government and Social Care Ombudsman to pay nearly £20,000 in care home fees. The Ombudsman investigated the complaint about the London Borough of Hackney, finding it took too long to carry out a care assessment, under-funded […]

    2nd August 2017 | By | Reply More
    Ombudsman input to CMA care home market study

    Ombudsman input to CMA care home market study

    The Local Government and Social Care Ombudsman has submitted its response to the Competition and Markets Authority’s (CMA) invitation to comment on initial findings from its study of the care homes market. Last month the CMA issued its preliminary findings into the review, saying people are struggling to make decisions about their care because they […]

    24th July 2017 | By | Reply More
    Vulnerable adults being let down by poor social work practice

    Vulnerable adults being let down by poor social work practice

    Vulnerable people are being forced into situations against their will because care providers are not going through the proper processes, the Local Government and Social Care Ombudsman has found. In a report published today, the Ombudsman highlights some of the very real concerns it has about the way some of the most vulnerable people in […]

    19th July 2017 | By | Reply More
    Most care is good but still too much ‘poor’ care with some providers failing to improve following CQC inspections

    Most care is good but still too much ‘poor’ care with some providers failing to improve following CQC inspections

    While the majority of services are safe and of a high quality and many are improving, too many people across England are living in care homes and receiving care and support in their own homes that is not good enough. Without a proper recognition of the importance of adult social care and a renewed commitment […]

    6th July 2017 | By | Reply More
    Man spends too long in care home because of councils’ delays

    Man spends too long in care home because of councils’ delays

    A Warwickshire man, who had suffered a stroke, was prevented from living independently for too long because two councils failed to follow correct procedures, the Local Government and Social Care Ombudsman has found. Warwickshire County Council made assumptions about the man’s capacity to make decisions about where he wanted to live and about what property […]

    22nd June 2017 | By | Reply More
    Councils across England reminded of the need to offer affordable care home placements

    Councils across England reminded of the need to offer affordable care home placements

    Councils across England are being reminded of the need to offer affordable care home placements to families when arranging relatives’ care, following an investigation by the Local Government and Social Care Ombudsman into Dudley Metropolitan Borough Council. The advice comes after the Ombudsman upheld a complaint from a family who were given no alternative but […]

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    14th June 2017 | By | Reply More