Tag: Local Government and Social Care Ombudsman

Ombudsman publishes rare critical finding against London care provider

Ombudsman publishes rare critical finding against London care provider

The Local Government and Social Care Ombudsman has published a rare public notice against a Wembley care provider, after it refused to put things right for the son of a woman in its care. The man complained about the homecare services provided to his mother by Peepal Care Limited. The Ombudsman’s investigation found the provider […]

28th September 2017 | By | Reply More
Ombudsman welcomes latest Healthwatch England report

Ombudsman welcomes latest Healthwatch England report

The Local Government and Social Care Ombudsman has welcomed the latest Healthwatch England report, which looks at the experiences of people who receive care delivered within their homes. Local Government and Social Care Ombudsman, said:  Michael King, “We welcome Healthwatch England’s report on the quality of homecare providers. Our own review of social care complaints […]

30th August 2017 | By | Reply More
Man banned from visiting relative in her care home without proper assessment

Man banned from visiting relative in her care home without proper assessment

A man was banned from visiting his partner’s mother in her care home when Nottinghamshire County Council failed to go through the correct procedures, the Local Government and Social Care Ombudsman has found. The Ombudsman’s investigation into the man’s complaint found the council did not carry out a risk assessment or ask the mother’s wishes […]

10th August 2017 | By | Reply More
Hackney council takes too long to pay woman’s care bill

Hackney council takes too long to pay woman’s care bill

A London council which took too long to assess a vulnerable woman’s needs has been asked by the Local Government and Social Care Ombudsman to pay nearly £20,000 in care home fees. The Ombudsman investigated the complaint about the London Borough of Hackney, finding it took too long to carry out a care assessment, under-funded […]

2nd August 2017 | By | Reply More
Ombudsman input to CMA care home market study

Ombudsman input to CMA care home market study

The Local Government and Social Care Ombudsman has submitted its response to the Competition and Markets Authority’s (CMA) invitation to comment on initial findings from its study of the care homes market. Last month the CMA issued its preliminary findings into the review, saying people are struggling to make decisions about their care because they […]

24th July 2017 | By | Reply More
Vulnerable adults being let down by poor social work practice

Vulnerable adults being let down by poor social work practice

Vulnerable people are being forced into situations against their will because care providers are not going through the proper processes, the Local Government and Social Care Ombudsman has found. In a report published today, the Ombudsman highlights some of the very real concerns it has about the way some of the most vulnerable people in […]

19th July 2017 | By | Reply More
Most care is good but still too much ‘poor’ care with some providers failing to improve following CQC inspections

Most care is good but still too much ‘poor’ care with some providers failing to improve following CQC inspections

While the majority of services are safe and of a high quality and many are improving, too many people across England are living in care homes and receiving care and support in their own homes that is not good enough. Without a proper recognition of the importance of adult social care and a renewed commitment […]

6th July 2017 | By | Reply More
Man spends too long in care home because of councils’ delays

Man spends too long in care home because of councils’ delays

A Warwickshire man, who had suffered a stroke, was prevented from living independently for too long because two councils failed to follow correct procedures, the Local Government and Social Care Ombudsman has found. Warwickshire County Council made assumptions about the man’s capacity to make decisions about where he wanted to live and about what property […]

22nd June 2017 | By | Reply More
Councils across England reminded of the need to offer affordable care home placements

Councils across England reminded of the need to offer affordable care home placements

Councils across England are being reminded of the need to offer affordable care home placements to families when arranging relatives’ care, following an investigation by the Local Government and Social Care Ombudsman into Dudley Metropolitan Borough Council. The advice comes after the Ombudsman upheld a complaint from a family who were given no alternative but […]

14th June 2017 | By | Reply More
65% of home care complaints upheld by Local Government Ombudsman

65% of home care complaints upheld by Local Government Ombudsman

The Local Government Ombudsman has seen a 25 per cent rise in complaints about the home care received by some of the most vulnerable people in England over the past year. The statistic is just one of the findings included in the LGO’s Review of Adult Social Care Complaints 2015/16, which is issued today. Complaints […]

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10th November 2016 | By | Reply More