RSSCategory: Care home fees

    London council based care decision on historic needs assessment

    London council based care decision on historic needs assessment

    Councils must make timely, thorough and informed assessments of people when deciding care needs, the Local Government and Social Care Ombudsman has said. The warning comes following an Ombudsman investigation into the way social workers from London Borough of Hounslow assessed a woman when her family applied for a deferred payment agreement (DPA) to pay […]

    27th June 2018 | By | Reply More
    Council should not have charged care home top-up fee

    Council should not have charged care home top-up fee

    Norfolk County Council has agreed to investigate whether more care home residents have been incorrectly charged a top-up fee, after one family’s complaint was upheld by the Local Government and Social Care Ombudsman. When the family placed their mother in a care home and needed to sell her house to pay for her care, the […]

    28th March 2018 | By | Reply More
    Which? care homes investigation raises discussion on care contracts

    Which? care homes investigation raises discussion on care contracts

    An investigation by consumer watchdog Which? has found that care homes are failing to provide contracts and may be breaking the law by neglecting to tell residents and their families about important terms and conditions. Which? is calling on the Government to act now on the competition authority’s recommendations to strengthen consumer protections for care […]

    3rd March 2018 | By | Reply More
    Councils urged to check their care charging procedures following Ombudsman investigations

    Councils urged to check their care charging procedures following Ombudsman investigations

      Councils across England are being reminded of their obligations to families when placing people in care homes, after two North Yorkshire families paid over the odds for relatives’ care because the county council gave them inaccurate information. The Local Government and Social Care Ombudsman has issued its findings into two complaints about North Yorkshire […]

    2nd March 2018 | By | Reply More
    Council wrongly decides elderly woman had spent her money to avoid paying care fees

    Council wrongly decides elderly woman had spent her money to avoid paying care fees

    North Yorkshire County Council stopped paying for an elderly woman’s care home after it decided she gave away money to avoid paying the fees, the Local Government and Social Care Ombudsman has found. Following an investigation, the Ombudsman is now asking the council to reassess the woman’s finances and repay her any money she should […]

    3rd February 2018 | By | Reply More
    Calls for local authorities to give accurate information on care home costs

    Calls for local authorities to give accurate information on care home costs

    The Local Government and Social Care Ombudsman is reminding councils across England they must give families accurate information when placing relatives in care homes, following an investigation into a complaint against Lincolnshire County Council. The investigation found a family was not told about the possibilities available to them when their father was placed in a […]

    11th January 2018 | By | Reply More
    Care home owners in Wales say they are owed over £30m in unpaid fees

    Care home owners in Wales say they are owed over £30m in unpaid fees

    Angry care home owners in Wales say they’re owed over £30 million in unpaid fees because of a legal battle that’s been described as a “national scandal”. After more than three years of wrangling, the Supreme Court has reached a decision on a dispute between Welsh health boards, councils and providers. The nub of the […]

    4th August 2017 | By | Reply More
    Hackney council takes too long to pay woman’s care bill

    Hackney council takes too long to pay woman’s care bill

    A London council which took too long to assess a vulnerable woman’s needs has been asked by the Local Government and Social Care Ombudsman to pay nearly £20,000 in care home fees. The Ombudsman investigated the complaint about the London Borough of Hackney, finding it took too long to carry out a care assessment, under-funded […]

    2nd August 2017 | By | Reply More
    Care England announces date of Judicial Review against Essex County Council

    Care England announces date of Judicial Review against Essex County Council

    Care England, the largest representative body for independent providers of adult social care, has announced that the date for the hearing of its Judicial Review (JR) against Essex County Council regarding inadequate fee rates for the care of older people living in care homes has been set for 7th November 2017. Professor Martin Green OBE, […]

    18th July 2017 | By | Reply More
    Unfair contracts, surprise charges and missing care quality ratings Which? reports on care homes

    Unfair contracts, surprise charges and missing care quality ratings Which? reports on care homes

    Thousands of older people and their families could potentially be hit with unexpected care home bills and find themselves tied into unfair contracts; Says research by Which?     Which? has analysed 100 care home websites and has found that 86 provided no pricing information, 91 offered no detail on any charges made ​in addition […]

    14th July 2017 | By | Reply More
    Care home charges for care it could not prove it had provided

    Care home charges for care it could not prove it had provided

    Worcestershire County Council has been criticised by the Local Government and Social Care Ombudsman after a care home it contracted with charged a vulnerable dementia patient for care it could not prove it had provided. The woman had been placed in Haresbrook Park care home owned and operated by Capital Care Group when she was […]

    15th June 2017 | By | Reply More
    Care England secures Judicial Review against Essex County Council challenging care home fees

    Care England secures Judicial Review against Essex County Council challenging care home fees

    Care England, a representative body for independent providers of adult social care, despite opposition from Essex Council, has obtained the Court’s permission to proceed with its Judicial Review proceedings against Essex County Council challenging the fee rates its pays to independent care home providers.   Professor Martin Green OBE Chief Executive for Care England says:  “Care […]

    10th April 2017 | By | Reply More
    Castleford care home supports dementia charity

    Castleford care home supports dementia charity

    Residents at Newfield Lodge care home in Castleford, made ‘Time for a Cuppa’ last week by hosting an event to raise money for Dementia UK.  The home threw open its doors to the local community for a tea party, providing hot drinks and home-made cakes from their award winning chef.  Dementia UK offers specialist one-to-one […]

    21st March 2017 | By | Reply More
    Citizens Advice responds to launch of CMA investigation into care homes

    Citizens Advice responds to launch of CMA investigation into care homes

    Citizens Advice has welcomed the Competition and Markets Authority’s (CMA) market study into the care and nursing home market.   The national charity called for the CMA to investigate the care home market after its research found people were getting shock bills, having as little as a week’s notice about fees going up, and paying […]

    2nd December 2016 | By | Reply More
    New guide helps cut through the confusion of funding care

    New guide helps cut through the confusion of funding care

    Meeting the challenge of successfully funding the cost of full-time residential care placements can be a daunting and emotional journey for many people. Despite ongoing reforms, clearly understanding how much you are likely to pay and what you could be entitled to remains confusing and can depend on a lot of different factors such as […]

    20th April 2015 | By | Reply More
    Securing fairer fees for continuing healthcare

    Securing fairer fees for continuing healthcare

    Monitor has agreed to conduct an inquiry into whether Gateshead CCG followed the application of the rules within the National Tariff with respect to the fees it pays for CHC funded residents in care homes.   Professor Martin Green OBE, Chief Executive of Care England said:   “The National Tariff rules for the setting of […]

    10th October 2014 | By | Reply More
    What do people really expect from care providers?

    What do people really expect from care providers?

    A report released today is calling on individuals, commissioners and the government to take greater responsibility with respect to elderly care funding to help avoid a care crisis. This move is backed by champion of the elderly, Esther Rantzen, Katherine Murphy, CEO of the Patients Association, and by Ros Altman, the Government’s Older Workers’ Business […]

    16th September 2014 | By | Reply More
    Care planning need not be complex with a care broker

    Care planning need not be complex with a care broker

    A glimpse into the future of social care planning For people involved in the care sector, the consensus of opinion is now well established that it is essential to put people with long-term health conditions at the centre of their own care planning. In this way people are able to choose and “commission” the services […]

    5th September 2014 | By | 1 Reply More
    Partnership comments on Ready for Ageing manifesto

    Partnership comments on Ready for Ageing manifesto

    The Ready for Ageing Alliance has set out an eleven point prescription to help individuals prepare for ageing.  Mark Stoppard, Head of Product Development at Partnership, comments:   “While in an ideal world, people would be fully prepared for retirement with an adequate pension pot, excellent health and no debts, we all know that this […]

    27th August 2014 | By | Reply More
    Part Exchange deals designed for the Care Home Sector

    Part Exchange deals designed for the Care Home Sector

          When a prospective customer is informed that there is a now a vacancy at your care home, it’s possible that they’ll first need to sell their home in order to secure their place and fund their future care. However, selling property on the open market is both stressful and prone to delays; […]

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    1st August 2014 | By | Reply More