UK Head of Memory Care and Programming appointed by national care providers

25th September 2017 | By | 1 Reply More

Leading care providers Sunrise Senior Living UK and Gracewell Healthcare (UK HQ in Beaconsfield) have appointed award-winning dementia innovator Jackie Pool as UK Head of Memory Care and Programming. Jackie will be working across both providers to boost quality and innovation in its dementia services.

Leading care providers Sunrise Senior Living UK and Gracewell Healthcare (UK HQ in Beaconsfield) have appointed award-winning dementia innovator Jackie Pool as UK Head of Memory Care and Programming. Jackie will be working across both providers to boost quality and innovation in its dementia services.

Jackie has over 30 years’ specialist dementia care experience as an Occupational Therapist, initially practising within the NHS and then in social care. She also founded a UK-wide dementia care and training consultancy, accumulating 20 years of experience as a Director of the successful consultancy.

At Sunrise and Gracewell, Jackie will lead the shaping and delivery of memory care. In addition, her post will see her take up the role of strategic lead for programming and activities across the providers’ UK care homes. Previously, Jackie was South West Regional Dementia Care Manager for Sunrise and Gracewell.

Jackie has earned international recognition as an innovator in the field of dementia care, working at the cutting edge of evidenced best practice, and regularly published in peer-reviewed journals and textbooks – including the Journal of Dementia Care, the Journal of Care Services Management, and Nursing and Residential Care.

Announcing the appointment, Joanne Balmer, Senior Director of Care and Quality at Sunrise Senior Living UK and Gracewell Healthcare, said:

“We are delighted Jackie is taking up this key strategic role across all of our communities and homes, leading on the vital portfolio of memory care and programming. We are incredibly fortunate that Jackie is bringing her decades of experience – as an Occupational Therapist, within the NHS, in social care, and at the helm of a leading dementia care consultancy – to Sunrise and Gracewell as part of her new role.

“We are proud to lead the way in dementia care, by offering activity programmes such as Live with Purpose, and Jackie’s appointment will be invaluable to our ambition of providing the best quality care for our residents.

“We wish Jackie every success in her new role, and are excited to reach new frontiers in dementia care quality under her leadership.”

Commenting on her new role, Jackie Pool said:

“I am delighted to be taking on the portfolio of Memory Care and Programming at Sunrise Senior Living UK and Gracewell Healthcare at this hugely exciting time.

“It has been apparent since I joined the business that Sunrise and Gracewell are already two of the most respected names in the care sector, and I look forward to contributing to their continuing growth.”

 

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Category: Appointments in Care, Dementia Care

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  1. Caroline Steggles says:

    Well my father was in Gracewell Healthcare (Newbury) for nearly 3 months and they terminated his contract. The Care Manager told us they were terminating his contract because they could no longer cope with his needs. He has vascular dementia for god’s sake. Because he became aggressive and showed some violence towards staff.
    They offer Dementia care but clearly don’t want anyone who makes their day to day life more difficult. The termination date was 31 August 17. Ironically he exited the home in the early hours of 31 August 17 accompanied by the Paramedics and Police so we were told.
    My father is still in the Royal Berks at Reading and we are actively seeking future care for him. The experience at Gracewell has made us cautious about future care.
    It has upset my father who is 87 and myself and my husband and caused a huge amount of stress. I have nothing good to say about Gracewell, the Care Manager is unprofessional and this is also the view of my daughter.
    My father’s clothes were soiled when we picked them up 5 days after his exit.
    He received 2 very badly bruised injuries in his first 2 weeks whilst in their care, when we asked how it happened they didn’t know.
    My daughter attended a meeting with the Care Manager Racquel Barretto which should have lasted 1-1 and a half hours, the meeting lasted nearly 3 hours. She couldn’t give clear answers, didn’t know where documents were and didn’t know telephone numbers on the first floor.
    It may be classed as a luxury home but in all it was a had experience and is just in business for profit not care.

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