Care Quality Commission find Solihull care provider to be ‘Outstanding’

1st August 2017 | By | Reply More

The Care Quality Commission has found the quality of care provided by The Foundation of Lady Katherine Leveson in Knowle, Solihull, to be Outstanding overall following an inspection in May.

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The Foundation of Lady Katherine Leveson provides accommodation and personal care for up to 30 older people. There were 26 people living at the home at the time of our inspection visit.

Inspectors found staff were caring and compassionate and people were being provided with safe, responsive, caring, effective and well-led care. A full report of the inspection has been published on CQC’s website: http://www.cqc.org.uk/location/1-433777313

Under CQC’s programme of inspections, all adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well-led. The Foundation of Lady Katherine Leveson was rated Outstanding overall, Outstanding for being responsive and well-led and Good for being caring, safe and effective.

Acosia Nyanin, CQC’s Head of Inspection for Adult Social Care in the central region said:

“Our inspection team was really impressed by the level of care and support given to those using The Foundation of Lady Katherine Leveson.

“We found a service that was personalised, where people’s wishes and preferences were reflected in their care, and staff and those living at the home  worked together to plan that care. This meant staff had an in-depth knowledge of people’s preferences and support needs.

“A high standard of care was delivered by staff led by an enthusiastic, passionate and caring management team, which set high expectations. People told us the hard work and determination of the management team, to continually make improvements, had a positive impact on their quality of life.

“There was an open and transparent culture which was responsive to feedback, people felt listened to and told us communication between them and staff was very good. They felt assured any complaints would be taken seriously and acted upon.

“People were encouraged and supported to take part in activities and staff spoke passionately about the importance of these being outcome based and meaningful – an approach  that was innovative, person centred and inclusive.

“It was clear that people mattered and staff spoke with pride about those they cared for and celebrated their individual achievements. Staff were not rushed and showed genuine interest for people’s well-being, speaking about people in their care with warmth and affection. 

“All of this meant people received a high standard of care, which is why it has been rated Outstanding.”    

Andrea Sutcliffe, Chief Inspector of Adult Social Care, said:

“The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements.    

“An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”

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Category: Adult social care services, Care Home News, Care Quality Commission (CQC)

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