Social care provider wins ISO quality mark

August 2, 2012 | By | Reply More

A social care provider which has supported thousands of people in Essex been accredited with the prestigious ISO 9001 quality mark.


Essex Cares Limited gained the accreditation in just nine months following external assessment of its quality and policy systems.


Sherry Malik, Chairman of Essex Cares said she was delighted at the news: “This is testimony to the fantastic work of all staff at all levels in Essex Cares.”


Maxine Derrick, Quality Assurance Manager, was responsible for spearheading the campaign to gain ISO 9001 status. She added: “The Quality and Performance Team have been working towards this since November last year which is an incredible achievement in a relatively short length of time.”


“This means is that our current and prospective customers can now be confident that Essex Cares has a robust Quality Assurance Framework that enables us to maintain and improve standards throughout the organisation.”


Essex Cares was the country’s first Local Authority Trading Company to offer adult social care services when it was set up in July 2009 by the county council. It remains under council ownership but operates as a commercial venture, ensuring that the best value service is provided to residents in Essex.


Services include running activity centres, offering home help support and providing training and employment opportunities for adults with learning disabilities, as well as arranging aids and adaptations in the home.


In 2011 Essex Cares gained several accreditations including Investors in People, ISO 14001 in Environmental Management and ISO 18001 in Occupational Health & Safety. The ISO 9001, one of the world’s most widely used management tools, completes the organisation’s external accreditation validation to confirm the quality standards delivered by the business.


For more information about Essex Cares, visit or call 0845 835 0150.


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Category: Care News, Care Operators, Care provision, Carers

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