Country’s biggest care providers commit to quality of care comparisons

June 28, 2012 | By | Reply More

Some of the country’s biggest care providers have committed to publish new data that will transform the public’s ability to make informed choices about the care they choose, Martin Green, the Chief Executive of the English Community Care Association and Chair of the Care Providers Alliance, announced today.


The new agreement, which comes on the day the government is set to publish its Open Data White Paper, will see care providers release data that will allow members of the public to compare the quality of care provided by different organisations.


The organisations who have signed up to a Transparency and Quality Compact include some which provide care at home, and some which operate care homes. They are:


  • Anchor Trust
  • Barchester Healthcare
  • Bupa
  • Four Seasons Healthcare
  • Good Care Group
  • HC-One
  • Methodist Homes Association
  • Saga
  • Westminster Homecare


There is evidence that people struggle to find good information about care and support for themselves and their family. This care industry-led initiative will help them identify good care and make an informed choice about the providers they use.


These organisations above are leading the way, and the expectation is that more providers will sign up over time helping to build an even more comprehensive picture of the quality of care provided across the country.


The trade bodies involved are ECCA (English Community Care Association), NCF (National Care Forum) and UKHCA (UK Home Care Association).
The data that will be published from the autumn will be slightly different for care homes and home care, but is likely to include:


  • staff turnover (both home care and care homes)
  • ratios of trained to untrained staff (both home care and care homes)
  • compliments and complaints (both home care and care homes)
  • % residents developing new pressure ulcers (care homes)
  • % residents who have a fall (care homes)
  • number of medication errors (care homes)
  • % of appointments not missed (home care)
  • appointments carried out at the agreed time (home care)



Martin Green, Chief Executive of the English Community Care Association and Chair of the Care Providers Alliance said:


“Large social care providers have been leading the way in developing and improving the quality of data about social care services. This data is being delivered in an accessible way, so that people who use services have enough information to make informed choices and can understand and differentiate the quality of care.”


Martin continues:


“The publication of the government’s Open Data White Paper has been warmly welcomed by the social care sector, who believes that the use of data could be a powerful tool in improving consumer understanding of care services, which will lead to better consumer choice and improved quality.


“The data White Paper will ensure a clear framework, within which data can be used as a driver to improve services and increase consumer choice.”


Mike Parsons, Founder and CEO of Barchester Healthcare says:


“Barchester Healthcare warmly welcomes the government’s Open Date White Paper. A simplified, accountable and transparent framework for data collection within social care, focussed on outcomes and excellence, will provide a sound basis for moving its services forward.  We have a special interest in transparent outcomes and have been working to introduce data collection that runs in parallel with NHS systems, so that outcomes can eventually be compared across the care sector”.

Dr. Peter Calveley, Chief Executive of Four Seasons Healthcare says:


“Four Seasons has recently spent significant time with organisations such as ADASS in improving transparency and access to information regarding our business. We are delighted that the government has developed this white paper and will work with colleague organisations, government and other key stakeholders in achieving improved transparency of information within our sector.”


Fiona Lowry, Chief Executive of The Good Care Group says:


“We at The Good Care Group welcome the White Paper on Open Data as we have been totally committed to improving access to data to enable the public to have the information to be able to choose quality providers.”

Jane Ashcroft, Anchor Chief Executive, says:


“Decisions about care are often made at an extremely stressful time and we know it can be very difficult for people to make an informed choice. We’re delighted that Government is working to improve access to information and are keen to ensure that there is a focus on people’s experiences, rather than providing data for data’s sake.”


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Category: Care Home News, Care Industry News, Care News, Care Operators, Care provision, Care Quality Commission (CQC), CQC

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